Refund policy

Return and refund policy

We want you to love your Bloom 5.5 products. If something isn't right, here's how returns work.

Returns. For hygiene and safety reasons, we can't accept returns of skincare products unless you have received damaged, defective, or incorrect items. If your order arrives damaged, leaks in transit, or isn't what you ordered, email us at admin@mybloom55.com within 7 days of delivery with your order number and a photo. For damaged or defective items, we'll send a replacement or issue store credit. If we sent you the wrong item, you can choose a replacement, store credit, or a full refund to your original payment method, including any shipping you paid. Either way, there's no cost to you and you won't need to return the item.

Gift cards. Gift cards are non-refundable.

Sensitivity and reactions. Our products are made with natural ingredients, but everyone's skin is different. Please review ingredient lists before purchasing and patch test new products. Opened products that cause irritation aren't eligible for return, but please reach out so we can help.